Email Troubleshooting Basics: Chapter 1
December 11, 2008 by tracy · Comments Off
A great deal of the tech support requests we receive involve email access issues.
And while we love hearing from our customers, there are a few things you can do before picking up the phone that can help us quickly find and resolve your issue:
- Close your email software (Outlook, Entourage, Mail, Thunderbird, etc.).
- Open a web browser (IE, Firefox, Safari, Opera, etc.) and go to your standard search site (Google, Yahoo, MSN, etc.).
If you can get to that page, go on to #3. If you cannot, you may want to check your internet connection. It could be your machine, your router, your modem, or even your ISP causing the issue. Contact your IT department for assistance.
- Go to your domain’s webmail interface. It will be http://webmail.yourdomainname.com.
If you can get to that page, go to #4. If not, call Live Oak.
- Try logging into your email box within the webmail interface using your email address and email password.
If you get into the site, go to #5. If not, Call Live Oak.
- Open your email software and attempt to retrieve/send your email.
If you still cannot send/receive email, leave the error message on the screen and call Live Oak.
We understand this does not cover all the email issues that can happen, but perhaps will help our users better troubleshoot any email issues that arise from time-to-time.