Live Oak Mail

SkyBox

SkyBox provides your organization with powerful, secure, and reliable email — with absolutely no maintenance on your end.

Along with webmail, mobile email, and shared web calendaring, you’ll also enjoy premium protection against spam and viruses. Best of all, SkyBox allows you to access email from Outlook, BlackBerry, webmail, or any other email client or wireless device.

Take a short tour! Would you rather see a live demo? Email us at support@liveoakhosting.com and request a sample login.

Benefits and Features

• 100% Uptime Guarantee

  Email is the most important business communication tool, and Live Oak knows that when email is down, business is down. Our industry-leading 100% uptime guarantee is a reflection of both our understanding of email’s central importance to businesses and the high availability email system engineered by our experts. Our mail system is similar to what Google popularized: large numbers of computer servers used to split the email load. Server failures are common, so servers are arranged in pairs or clusters and have failure detection into the network or the software. This built-in redundancy greatly reduces the risk that any service might become unavailable to our customers.

• Triple Redundancy Back-Ups

  Your business data is your business. So to ensure the integrity of your email, we save three copies of your data in three geographically dispersed data centers. This triple-redundancy system is designed to give you peace of mind that your data will be stored securely. And if one of your users ever accidentally deletes an email, an entire folder, or even a mailbox, it’s easy to restore that data. The system administrator will just need to log in to the control panel and request a data restoration. Backups are retained for 14 days; so as long as the data was deleted within the past 13 days, a complete restoration can be performed.

  Your backup data will be encrypted and safely stored in Amazon.com’s Amazon S3 storage system, which has a commitment to 100% system availability that matches our own guarantees. The entire triple-redundancy backup system is designed to ensure that your business data will be safe and secure, and there when you need it.

• POP3, IMAP4 & SMTP Access

  SkyBox supports all standard email protocols, allowing you to keep your existing email application, and in some cases, even your same email settings. We also support SSL and TLS Encryption for POP3, IMAP and SMTP as well as for the webmail client.

• 10 GB Mailboxes

  One popular customer request was to come up with an email solution that aims to take small mailbox storage limits out of the equation. Our new SkyBox mail solution comes with 10GB mailboxes allowing you to worry less about cleaning out and archiving your mailboxes to prevent running out of storage space. You will be able to keep most of your email in your mail account without deleting them. This helps users to create an effective archive of work activity and provides an excellent way to manage and retrieve information about past projects, decisions, and emailed conversations.

• Premium Spam FilteringSkyBox uses spam filtering powered by Cloudmark®, featuring Advanced Message Fingerprinting™ and real-time threat intelligence to rapidly detect spam, phishing and viruses. Instead of analyzing message text, Cloudmark uses a series of highly sophisticated algorithms to generate fingerprints that precisely identify abuse in all language and formats. These message fingerprints are stored locally and updated in sub-minute intervals. This automated approach delivers spam filtering accuracy of 98% or higher together with near zero false positives.

  

  Administrators and users can also control personal safelists and blacklists to further keep inboxes clean. Safelists allow certain senders (email addresses, domains, or mail server IP addresses) to bypass the anti-spam system. Conversely, blacklists allow customers to block mail from certain senders. Customers can also control what to do with spam once it has been identified.

• Premium Virus ProtectionVirus protection begins even before email has been delivered to your server or mailbox and is broken down into the following four stages:
  • Restricted Attachments. Emails are scanned for attachments of dangerous file types. When an email is sent or received containing a restricted file attachment, the email is rejected and the sender receives an email notification informing them of the restriction.
  • Normalization. Emails are searched for formatting vulnerabilities that can be used by viruses to hide from virus scanners. If vulnerabilities are found, the system corrects the message formatting so it can be thoroughly scanned for viruses.
  • Decompression. If the email contains compressed attachments such as zip files, the attachments are temporarily unzipped so that the contents can be scanned for viruses.
  • Virus Scan. After the above preprocessing is complete, a virus scanner is used to scan the email and all of its uncompressed attachments. Everything is scanned to ensure maximum protection against new virus threats. ClamAV (www.clamav.net) is the current scanner of choice, although the system was designed to be able to plug-in any virus scanner on the market, should the need to do so arise.
• Mobile AccessSkyBox provides users the ability to access their information anywhere, anytime using mobile devices and webmail.
  

  	Blackberry*	Windows Mobile	iPhone	Other
  POP/IMAP**	X	X	X	X
  Web Browser Access	X	X	X	X
  Synchronization (Calendar, Contacts, Tasks, Directory)	X	X***
  Auto Sync	X	X
  Price	Pricing	Pricing	Included	Included

  * Synchronization only for BlackBerry OS 4.2.1+; AutoSync not available for BlackBerry 8830
  ** For phones not supporting POP/IMAP protocols, but have a mobile web browser, users can visit mobile.liveoakmail.com to log in to a mobile-friendly version of Webmail.
  *** Windows Mobile 6.0+

• Control PanelWhile Live Oak can take care of all your mail needs, there may be a few details customers may want to manage themselves. SkyBox has a web-based control panel, friendly enough even for users without any in-depth technical knowledge, that puts all of the necessary tools within reach.Use the control panel to:
  • Create and manage mailboxes, aliases, and group lists
  • Request mailbox archiving and mailbox restores
  • Manage collaboration tools, such as the company directory, shared calendars, and Sync
  • Manage domain-level settings, such as language and time settings, storage notification messages, and folder cleanup settings.
  • Manage domain-level tools, such as DNS (optional) and spam filtering settings
  • View statistics, and reports
  • Set up administrator settings and permissions
  • Contact support, track support tickets, and access documentation and troubleshooting tools
• Webmail w/Company Directory, Shared Calendaring, and more!Webmail gives you anytime, anywhere access to your email, calendars, contacts and task lists in one convenient interface. It’s a fully-loaded email/data-management package, designed to be as powerful as a desktop client, but with the benefit of on-the-road access. All you need is a web browser and an Internet connection.With the integrated SSL connection technology, you can be assured that you’re the only one viewing your online data no matter where you surf from. Get the most from your email with SkyBox’s fully featured email manager:

  

  • Integrated preview pane interface gives you a desktop client look, even when you’re on the go.
  • Advanced Ajax and scripting techniques means real time actions, just like a client desktop – no lengthy page refreshes.
  • Supports six different languages including Spanish, French, German, and Greek
  • Manage calendars, tasks and contacts from one interface.
  • Customize your email delivery with spam filter settings (including Safelists and Blacklists), email filters, auto-response messages, and auto-forwarding to multiple accounts
  • Manage your outgoing email with multiple identities and HTML signatures, auto-saving drafts, message flagging and request read receipts
  • Locate a specific email quickly, using our Advanced Search

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Hosted Exchange

Microsoft Exchange is the world’s most popular email solution. However, many companies find that managing their own Microsoft Exchange system in-house is just not feasible for their organization.

Live Oak Mail’s Hosted Exchange service gives you all the benefits of Microsoft Exchange, without the headaches of managing it yourself. Hosted Exchange eliminates the worry about email going down, monitoring alerts, patching or updating software, troubleshooting, backing up data, or any of the other day-to-day activities required when you manage your own email server. We take care of everything and back it up with the best
email expertise, support, and infrastructure in the industry.

Benefits and Features

• 100% Uptime GuaranteeWe don’t just promise a 100% application uptime guarantee, we back it up with unparalleled Service Level Agreements— including a refund of up to 100% of your monthly fee when you experience any Hosted Exchange application downtime.
• 2GB Mailboxes and 1GB in Public FoldersWe offer one of the most generous Hosted Exchange storage options in the market.
• Premium Spam and Virus FilteringPremium spam filtering and virus protection comes standard. Unwanted email is eliminated before it ever gets the chance to reach your inbox.
• Data Backups and RetentionWe guarantee that we’ll rapidly recover lost data—any message lost in the last 30 days is retrieved immediately and any mailbox (including messages) lost in the last 30 days is recovered within 6 hours. It’s a far cry better than the 24 or 72-hour turnarounds of most hosted Exchange offerings.
• Free Copy of Outlook or EntourageEvery user gets a free copy of the feature-rich Microsoft email client of their choice— either Outlook 2007 or Entourage 2008. Additionally, you can access your account through any Internet browser using Outlook Web Access.
• Complete online control of your Hosted Exchange account Though we take care of your Hosted Exchange infrastructure, management, and support, there are a few details you’ll want to control yourself. So we’ve developed a web-based control panel—friendly enough even for users without any in-depth technical knowledge.
• Optional Wireless AccessYou can access your account while on the go—with BlackBerry, ActiveSync, or Good Mobile Messaging—to maximize productivity and communication.

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