For those of you having problems accessing your email today, you can try the following servers settings:

– Make sure to update your username to include the complete email address

– If the server your use is mail.yourdomainname.com or secure5.liveoakhosting.com WITHOUT SSL, use the following servers:

POP3 pop.yourdomainname.com port 110 or
IMAP imap.yourdomainname.com port 143
SMTP smtp.yourdomainname.com port 25

– If you use secure5.liveoakhosting.com WITH SSL, you will want to use the following servers:

POP3 with SSL secure.emailsrvr.com port 995 or
IMAP with SSL secure.emailsrvr.com port 993
SMTP with SSL secure.emailsrvr.com port 465

You can always go to https://webmail.liveoakmail.com and log in using your full email address and email password. Please bear in mind, some passwords had to be changed if they did not meet minimum security standards and we may need to forward those to your IT contact.

We apologize for the inconvenience and if you have any questions, please feel free to contact us by emailing support@liveoakhosting.com or calling our toll-free number at 877.272.5743. Thank you for your patience!

• View and Share multiple personal calendars
• Grant read and write calendar permissions to other users within their domain
• Share calendars with users outside of their domain via iCal feeds
• Quickly access menus on all tabs via right click functionality

Outlook users can also take advantage of these new collaboration enhancements! Multiple personal and shared calendars are available via Outlook, and can be easily reorganized for effective management.

During the maintenance window, users may experience intermittent interruptions of connectivity to their administrative Control Panel interface. All mailbox functionality will continue to work normally during this time.

The reality is, if you don’t have one of our premium email packages, your disk space and bandwidth are accumulated not only from your website, but from your email and databases as well. The types of files that can easily contribute to bandwidth and disk space overages are below:

• Zip files
• Audio files
• Video files
• PDF files

You’ll always want to check the size of the files you upload to your site, send via email, or offer for download on your site. These can add up quickly:

• If the disk space limit for your site is 512 MB, one 50 MB file is 10% of your disk space. It doesn’t take many of those to exceed your diskspace.
   
• Don’t forget when you send items via email. A 2 MB document attachment sent to a single email address might not be a problem. However, if you send that same 2 MB file to 250 email addresses, that equates to over 500 MB in bandwidth usage for that single mailout. Sent out regularly, usage like this can add up.
   
• How about a media file (audio or video) on your website that is regularly downloaded by your site users? It may only be 50 MB, but 20 downloads adds up to 1000 MB of bandwidth usage. If your site becomes more popular, it may only take 320 downloads for you to reach your bandwidth limit.
   
• How many files do you have on your site? A large number of smaller files can also contribute to site overages — you’ll want to keep unused files to a minimum.

You can always check your site’s usage by logging into your control panel, clicking into the domain and then on the Report icon. There are several helpful areas within this page that can help you diagnose where all that bandwidth and diskspace is going. Still have questions? Call us — we’d be more than happy to walk you through the reports and explain what they mean.

While most of our customers love the fact that we have live, friendly people answering the phone, many clients still don’t know just how many services we offer. Below are a few of the most popular services you requested in the survey that we already provide to our customers.

Anti-Spam Service For Your Email

Did you know we offer a free 30-day trial of our enterprise-class Ironport Anti-Spam service? There’s nothing to change on your end — all the filtering takes place before it even gets to your Inbox. If during that 30-day period you decide it’s not for you, just tell us to turn it off and you owe nothing. We are continually told that the Ironport antispam service is the best thing to happen to email since the inbox! Sign up for your free trial here.

Search Engine Optimization For Your Website

Most of our new customers — and many of our existing customers — want to know how to get listed or improve their placement on the most popular search engines such as Google and Yahoo. We have partnered with our good friends at Volacci to help all our clients needing this type of service. If you would like a free consultation with Volacci on how to make your website more visible on the web, let us know!

More Web-Related Services For You!

There is no way we can discuss all the services that Live Oak has to offer our customers in a single newsletter. Below are listed some of our most popular services, along with a few that are less known, but just as important for your web presence:

* Enterprise-Level Email Services
* Newsletter and Email Blast Service
* Domain Registration
* DNS Hosting
* E-Commerce Web Hosting
* Sandvox Partner Hosting
* Web Site Development and Maintenance

Do you need something else for your site but don’t know if we provide it? Ask us! We would love to hear from our clients. You can reach us toll-free at 877.272.5743 or by email.

As part of our efforts to continually improve our Exchange offerings, we will be performing maintenance on our Hosted Exchange 2007 environment. The maintenance window is scheduled to occur on April 17, 2009 at 9:00PM US-CDT (2:00AM GMT) and end April 18, 2009 at 2:00AM US-CDT (7:00AM GMT).

During the maintenance window, users may experience intermittent interruptions of connectivity to their Hosted Exchange 2007 mailboxes via POP/IMAP/SMTP/RPC over HTTPS and Outlook Web Access protocols. Subscribed mobile messaging functionality will be impacted in conjunction with the mailbox connectivity interruption. Messages destined to your mailboxes may be queued and delivered once the maintenance has been completed with no loss of email.

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“In setting up a new business — unfamiliar with much of the computer technology — it is a boon to have a human being answer (Aaron or Tracy) both of whom are knowledgable, gracious and so very helpful. When last I had a problem with an installation, Tracy was able to get into my computer and fix it. All the while, explaining what she was doing while I got to sit, watch and learn. I’m surprised she couldn’t hear my sigh of relief 5 states away. The call from the owner, Andy Meadow the day after I signed up with Live Oak was so welcoming and, I must say, left a terrific impression. It certainly put a stamp on the integrity and attitude of the business. The team is there to do a great job — and they do. I love the “one stop shopping” aspect: web, logo, e-mail… You rock! Would have responded if there were no iPod involved - glad to let you know how I feel.”

Sandra Kearney

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“As a procrastinating free-lance writer, I often check email as an excuse to avoid doing whatever task I should be doing. Since switching to Live Oak, I truly miss the creative erectile dysfunction medication solicitations I once received in batches on a daily basis. Who are these people with the Jabberwocky names who send messages in a quasi Russian patois? Well, since the new spam filter, I guess I’ll never know….”

Patti Scribner

SkyBox. The webmail interface offers shared calendars, contacts, and tasks. And you can still check your email using your favorite email software. You can also use WinMobile and BlackBerry syncing to keep up with your mail.

Test it out by logging in at http://budurl.com/skybx using the email address demo@liveoakmail.com and a password of try1t0ut.

Hosted Exchange. This option allows you the same functions as the SkyBox webmail, with the additional benefit that it completely integrates with your Microsoft Outlook or Entourage. Don’t have Outlook or Entourage? Don’t worry — your Hosted Exchange comes with a free copy that you can download and install for your personal use. You can even use ActiveSync, BlackBerry, Good Network to sync with your mobile device.

Test it out by logging in http://budurl.com/exchg using the email address loh.demo@liveoakmail.com and password of try1t0ut.

You can poke around in either of these as long as you want. If you have any questions or would like to move to the Live Oak Mail solution, email us. We would love to hear what you have to say about it!

Starting Monday, January 26th, you’ll get one of 3 invitations to share your opinions, feedback, and ideas with us. As soon as you respond to the survey, you’ll stop getting reminders. We send out 3 reminders because we know everyone is busy, on vacation, or just plain forgets. The survey takes just a few minutes but is incredibly helpful as we make changes to our plans, identify and invest in new services, and most importantly, find out how we can help your organization grow and flourish.

So, please be on the lookout for the survey invitation coming on Monday, January 26th and take a few minutes to help us continue to be your hosting partner for life!

In theory, this is the way IMAP should work.

However, we have seen a few settings and user habits that can cause issues when checking your email via an IMAP connection. The below recommendations can help you avoid the pitfalls of IMAP email and keep it a pleasant experience.

• Keep your Inbox folder cleaned out. The more email you have in your Inbox folder, the longer it will take to sync up with the server. The reason being that your local email software and server must talk to each other for much longer times in order to make sure that everything is there that should be. This can result in long download times for you, delays for other users on the server, result in corruption of your mail folders over a period of time, and even cause your email software to crash.
  
  You will want to go through your Inbox folder regularly and either delete or move all emails into other folders; the fewer emails in your Inbox, the faster you will receive and download new mail and the less chance for folder corruption and crashes.
   
• Set your email software to check email no less than every 5 to 10 minutes. When too many users check their email at one time, it causes slow download times and even server connection refusals, creating an email nightmare for all users — especially if you keep large amounts of email in your Inbox folder.
  
  You’ll want to set your email to check email once every 5 to 10 minutes — or longer — to keep the server load down while continuing receiving your email in a reasonable amount of time.
   
• Turn off the setting to keep your email software connected to the server. Some email software has a setting allowing it to stay connected to the server after downloading email. While this setting is great for in-house servers with few users, it does not work quite as well for remote servers with hundreds or thousands of users.
  
  Please disable this setting for your IMAP connections and set your software to sync your email every 5 to 10 minutes.

By maintaining your email folders and settings, we hope to make the IMAP experience the best one possible. Should you have any questions regarding any of these settings and habits, we’d love to hear from you, so give us a call.